DISQUS

Mathew's comments: Yes, Twitter is a source of journalism

  • Charles · 11 months ago
    Certainly it's true that the Twitter reports aren't verified. But if you watch any legitimate 24-hour news channel (even CNN), they're also guilty reporting unverified "facts" in the midst of breaking news events -- only to correct it later as more accurate reports come in.
  • centernetworks · 11 months ago
    didn't include mine where i said its not a news outlet - i agree with tom for the most part
  • mathewi · 11 months ago
    I never got a response from you, Allen -- or at least I checked my direct messages and my @ replies and didn't see one from you. I checked your Twitter stream too, and couldn't see anything about it. Why do you agree with Tom?
  • centernetworks · 11 months ago
    i will do a post about this tomorrow i think - about the whole "twitter is xxx" movement - next thing, i will be banking on twitter, i will find my wife on twitter, hell, i will code my apps on twitter! all this and it's a trusted news source! sounds like a late night infomercial
  • mathewi · 11 months ago
    Allen, I think if you read my post you would find that I'm not saying anything of the kind. But I expect that won't stop you from writing whatever you feel like writing about it.
  • centernetworks · 11 months ago
    I re-read and while I didn't make any specific comments about your post, I do agree with you for the most part. On a side question, isn't this type of news reporting what caused the apple issue a few weeks ago? I can't remember. I think the issue is that you mention "professional journalists" but I see too many who see something on Twitter and think it's correct. Anyway, not sure why you seem mad at me for some reason, I have nothing but love for ya!
  • mathewi · 11 months ago
    Thanks for the love, Allen. It just sounded like you had pretty much already made up your mind, that's all.

    As for the reporting question, I'm going to make the same point again -- it's a process. Rumours emerge and are disproved, stories are written and/or corrected. That's how it works.

    I (and others like Henry Blodget) mentioned the Jobs rumour, although skeptically. Within minutes it had been disproven. Journalism as a process FTW.
  • antje wilsch · 11 months ago
    So Twitter is like the water cooler of the world!
  • Tom · 11 months ago
    You know, the truly sad part is I’ve been at this over a year now, gotten a decent amount of attention all things considered, and yet I read your post and I can’t help but be too giddy with the “I can’t believe Mathew Ingram quoted me” sentiment to effectively argue my point.

    That said, with what I can muster I’d say that I know you’re right about the mainstream media and their level of accuracy. But at least they’ve been vetted, trained, and presumably vouched for by a respectable publication of some kind.

    I guess what I’m saying is that I’m not suggesting there be a change in Twitter per se. It effectively lets everyone listen to first hand reports which isn't a bad thing. But what I am objecting to is people suggesting it’s equivalent or superior to the mainstream media’s ability to cover news. To me that seems like an endorsement of it's accuracy which, as I tried to point out, isn't great (and despite the MSM's flaws I suspect it's accuracy is a lot better).

    P.S. For the record, It's weird talking to someone on your side of this that is also part of the MSM.
  • mathewi · 11 months ago
    Thanks for the response, Tom. And I'm flattered that me quoting you has had such an impact :-)

    As far as the argument goes, I agree that suggesting Twitter reports are equivalent to or superior to mainstream media news stories is ridiculous.

    I think the news in cases like this is a continuum that begins with scattered eyewitness or second-hand reports -- whether conveyed by Twitter, or cellphone, or email, or carrier pigeon -- and continues through traditional reporting and analysis and fact-checking.

    It's an extension of the reporting process, not a replacement.
  • tweetip · 11 months ago
    reblog: 1st there is signal, then a bit of noise, then the bandwagon. Someday, someone will architect a solution. Until then, the beginnings of news has a few details.

    #Mumbai ~ 1st Tweets Timeline & Chart ... http://tweetip.us/lkphd
  • D Steele · 11 months ago
    Nitpicking alert: why do you (and the CBC) ALWAYS have to say 'formerly Bombay' every single time you mention Mumbai? If you don't know what Mumbai is by now, you never will, and it doesn't matter.
  • mathewi · 11 months ago
    That's a fair point, D -- but even in Twitter posts, I saw lots of people (many of them residents or former residents) refer to it as Bombay, so I think it's important to eliminate confusion for anyone who might read those -- although I agree it's probably a pretty small number.
  • markb · 11 months ago
    Hmm. Tom's example of the Ramada versus the Marriot reminds me of the tweets on Michael Mukasey's collapse earlier this week. Many people on twitter thought Mukasey had died. Those people were simply reading the wrong tweets. Apparently, (according to @brianstelter) there was an aide in the room twittering that Mukasey was alive and the ERT was treating him and that things were fine.

    The problem wasn't twitter, it was people didn't find, digg, and share the aide's tweets -- the accurate ones. The tool wasn't inaccurate, the first reports were. This is a filter problem not a problem with the platform.

    Yes typically MSM won't publish until they have two confirmed sources and that makes them seemingly more reliable, but you have seen Rashamon haven't you? Might as well make the construction of the truth as transparent as possible. Bring on the wikification of journalism -- I think you will find it can holds its own versus the old woodstein methods.
  • mathewi · 11 months ago
    Good point, Mark -- which is why I think a lot of people have made the point that while individual Twitter posts may be inaccurate, in the aggregate it is a useful tool.
  • markb · 11 months ago
    For a nice antidote to all this hand wringing about MSM versus new media ---

    Journalism Will Survive the Death of Its Institutions
    http://www.pbs.org/idealab/2008/04/journalism-w...
  • ryancoleman · 11 months ago
    It's all fine and dandy to point to the marriot example, except when you step back and realize that CNN/IBN were reporting, for hours, that the Marriot had been bombed.

    On 9-11 I remember the networks talking about a mysterious 5th plane that was still up in the air somewhere.

    I think the reality is, when it comes to chaotic situations like these - where even the MSM are falling over themselves trying to cover it there's going to be some misinformation & confusion.

    The real problem is a almost total lack of critical thinking from a huge majority of the population when it comes to digesting this information. Anything I take in in a breaking news context (regardless of source) gets taken with a grain of salt and I usually try to keep track of things in the days that follow as a more realistic picture emerges. But for every one of me there's probably 10 people who heard CNN's resident chief make shit up on the fly correspondent Miles O'Brien say something and it gets etched in their heads as fact.
  • mathewi · 11 months ago
    Thanks for the comment, Ryan. That's a good point. And is that Miles O'Brien's real title? :-)
  • Gaurav Mishra · 11 months ago
    @Mathew: Here's a roundup of social media coverage of the Mumbai terrorist attacks: http://www.gauravonomics.com/blog/real-time-cit...
  • mathewi · 11 months ago
    Thanks for that, Gaurav.
  • ianbetteridge · 11 months ago
    Twitter is a source of news. Twitter is NOT a source of journalism. It's a "raw events" channel, but journalism is only partly about fast reports.
  • mathewi · 11 months ago
    Thanks, Ian -- you are right that there is a distinction, but I still think it's better to look at it as a process. It starts with first-hand or second-hand reports, however they are delivered, and then those are aggregated and checked and interpreted and somewhere along the way it becomes journalism.
  • ianbetteridge · 11 months ago
    Very true, Mathew. I think of Twitter for news as being like an "alarm call" - it tells me something is happening, at which point I'll go look for journalism about it.
  • Abhishek Baxi · 11 months ago
    Mathew, I'm @baxiabhishek on Twitter. I've been live tweeting the news since last 17-18 hours now.

    The Mariott Hotel was mis-reported by media too. Twitter posters like me were actually aggregating what they hear from news channels. Also, The Ramada Hotel is next to Mariott, and hence the confusion.

    At that time in the night, the gunfire and hurling grenades was very random, and most of the news wasn't confirmed/verified by authorities.
  • mathewi · 11 months ago
    Thanks, Abhishek.
  • timbrauhn · 11 months ago
    I'm looking at what tweetip said about the way that news happens (on Twitter or otherwise) and how there is no framework in place to change the way it develops.

    Last night, while sifting through quadrillions of tweets, blogging in three different spots, and scanning another millions news sites, I was left thinking the same thing. What if Twitter is building itself out to become that new information architecture? Not so much "wisdom of the crowds" but "wisdom of the clouds" or something poetic like that?

    It's all very, very confusing and exciting.
  • mathewi · 11 months ago
    I think it's certainly part of the new information architecture, Tim. Thanks for the comment.
  • dave · 11 months ago
    I agree. To the user, both extremes, Twitter and the most vetted pro news, require skepticism. The reader triangulates. The Marriott might not actually be under attack, no matter where you read that it is.
  • mathewi · 11 months ago
    Thanks for the comment, Dave.
  • leigh · 11 months ago
    I find it funny that this old media vs. new media debate often ends up with many defending traditional news organizations as more credible in the territories of false reports, innuendo, and gossip. Any "real time" reporting situation will require 'after the fact' assessment and verification. That's whether it's Anderson Cooper blithering on CNN or someone in Mumbai twittering on twitter.
  • whydowork · 11 months ago
    I can respect the use of twitter to signal smoke before the fire, but once it is burning it is far too incoherent to get the big picture.

    Have you seen some of the comments on TC that reference this post? - "if it wasn’t for Twitter, I wouldn’t have heard about it at all!", I'd wager > 90% of the tweets on the topic following the break by the few that were actually there, we're people summarizing what they got from traditional news.

    It is a valid eye-witness report collection tool, a "news source" a stretch in my opinion.
  • mathewi · 11 months ago
    I think that's kind of a semantic difference, really -- an eye-witness report collection tool *is* a news source. Is it the only one you should use? No. But it's a good starting point.
  • Burnman · 11 months ago
    I don't think any particular news source should be used exclusively. I am a big believer in checking multiple sources for news about a particular story.
  • wiliam · 11 months ago
    Twitter can be used as a news service. However because this is done as a second thought it is not well organized as there is no systematic way to enter news so that it can be easily found and separated from the noise.
    Because of this there is no easy and fast way to search for this information.

    We have built have integrated a news posting service into our micro blog “Conversations” This ability to post news to the microblog is also integrated into our feed reader and both services post to twitter.
    We you search on adelph.us for a news story you will receive results that are from both main stream media as well as from related micro blogs.
  • Blaise Alleyne · 11 months ago
    Seems like it just got a lot weaker as a source of news in Canada...
  • W. David Stephenson · 11 months ago
    The same holds true about information from Twitter,Flickr,Qik,YouTube, regarding "situational information" that might be valuable to authorities in responding to these events: some may be erroneous, some may even be malicious, generated by the perpetrators to sow confusion and misinformation.

    However, I'm convinced, especially if authorities will finally come to grips with the reality that you and I are going to use the same mobile devices and Web 2.0 apps that we rely on in good times to share information in bad times, and will actually deign to tell us what kind of information might actually be helpful, that their positive role will actually increase.

    For example, if something, God forbid, were planned during the US Inauguration, I'd feel a lot more confident if I knew that authorities had told people what might be valuable information, had set up dedicated channels for the public to submit cameraphone photos or videos (as NYC has done for 311 and 911 complaints), and, most important, were constantly monitoring all of these apps. Instead of 100,000 guards, you suddenly have 3-5 million. That might give the bad guys pause....

    Meanwhile, in the absence of official guidance, I've created "21st-century disaster tips you WON'T hear from officials" about how to use Twitter, Flickr, Qik, etc. http://tinyurl.com/26zjsy
  • Sree Sreenivasan · 11 months ago
    As the South Asian Journalists Association, in addition to our blog - http://www.sajaforum.org - and Twitter - http://www.twitter.com/sreenet - we are using BlogtalkRadio.com to do a series of webcasts with journos and experts based in Mumbai and the U.S. We have been doing them every 12 hours since the attacks happened. You can see our archives and tune in live at http://www.blogtalkradio.com/saja

    It's easy to use, is embeddable and the price is incredible: $0.

    I *strongly* recommend journalists try out this technology...

    FEEDBACK from journalist Robert Anthony:
    "That was an excellent webcast. A perfect use of Web technology for breaking news. It
    provided a world view superior than the repetitive reports coming in on [XXXXXX] right
    now. The comments from the ground in Mumbai were downright scary and reflected how dangerous and unsettled things are at this point."

    Happy to chat with anyone who wants to learn how they can use this in their work. And here's the BTR CEO's contact: Alan Levy <AlanLevy@blogtalkradio.com>

    Sree / sree@sree.net
  • mathewi · 11 months ago
    Thanks, Sree.
  • Burnman · 11 months ago
    @ Tom - Initial reports are most often inaccurate snapshots of what little is known about a story as it breaks. As the story unfolds, and more details are available, the initial reports are verified and updates to the initial reports are provided. This is exactly what happens when Twitter users break news. Initial reports come in, the details are later verified and followed up on.

    Pick up 3 or 4 newspapers covering the same thing, and you will find 3 or 4 different sides to the same story. Each will contain details which conflict with the other papers, each will contain its own bias. Mainstream Media's track record for breaking news is no different than what I have seen so far with Twitter. In fact, the information I received via Twitter yesterday regarding Mumbai is as accurate as what I am seeing reported by Mainstream Media... today.

    Twitter cannot possibly replace Mainstream Media's in-depth reporting, but it can do more for getting important news the attention it deserves much more quickly than calling a news desk at CNN or MSNBC will. Live reports by the people experiencing a situation will often be as accurate as hearing about it from reporters who asked the same people after it was all over.

    Have you considered that perhaps these live reports that come out of Mumbai will HELP mainstream journalists with source material for more accurate reports about the attacks? Or have you considered how much more likely governments are to react to situations they may otherwise ignore simply because the story cannot be contained? Or perhaps, the likelihood that Mainstream Media will pick up a story because it's already out rather than ignore it for whatever political or financial reason they may have? Imagine how useful this wealth of information will be to investigators as they begin piecing this all together. Mainstream Media would not be able to provide the same level of documentation which live witnesses did.

    Personally, I welcome Social Media to the world of journalism, and I look forward to watching the forced evolution of journalism it will bring.
  • Brandon J. Mendelson · 11 months ago
    Hi Matthew,

    This was a thoughtful and intelligent roundup concerning the use of Twitter among the journalist set, which includes myself. Many in the profession are still struggling to pickup Twitter, but it is only a matter of time before they master the service and others duplicate.
  • mathewi · 11 months ago
    Thanks, Brandon. I appreciate that.
  • Nicole DeRuiter · 11 months ago
    Mathew - Thanks for the good discussion topic! I agree heartily that even TV news coverage has incorrect information; for example, colleagues and I were discussing just the other day how a news anchor kept getting uncorroborated information when President Reagan was shot back in the day and at one point refused to keep reading it because it changed every time new information came across his desk!
  • David Feldt · 11 months ago
    I think there is room for both "traditional" journalism and citizen journalism to co-exist and intertwine. Read my blog post about the success of social networks / social media during the recent tragic Mumbai attacks: http://cli.gs/puWAsX
  • sheajohnp · 11 months ago
    I think an interesting dimension to the citizen journalism factor is how the information can be used to feed first responders and emergency managers. The response community relies on verified information and does a pretty good job developing situational awareness based on its trusted partners. The value of immediate and localized data has been recognized through integration of amateur radio in the emergency operations centers in many communities. Web-based data tied to GIS provided by the citizenry can be integrated as well with maturity of the system and understanding of its applications. I believe the tools and culture/protocols will develop well enough that citizens caught in emergencies and disasters can be trusted information participants.
  • mathewi · 11 months ago
    That's an excellent point, John. I recall after the earthquakes and forest fires in California, a group of researchers looked at Twitter and Facebook and other social media as tools for getting information out (location of fires, etc.) and found that they were far better than either emergency services or the traditional media.
  • Atle Brunvoll · 11 months ago
    My experience during the Mumbai terror night was that twitter was no reliable source for news, but it was an excellent source for LINKS to relevant news.
  • Traveller_Adventure · 4 months ago
    Great post, really help me alot. Thanks.

    Cheers,
    Buat Duit Dengan Blog