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http://www.mathewingram.com/work/2007/08/15/some-great-advice-from-the-doctor/
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Mathew's comments: Some great advice from the Doctor

Dennis D. McDonald · 2 years ago

Matthew-
Thanks for pointing this terrific article out. I'm sending it to friends in the newspaper business. I also think it is interesting how much of what Doc says here is relevant to any public facing organization, not just newspapers.
-Dennis